Privacy Policy

 Effective Date: 1 February 2026

This Privacy Policy explains how Miller & Co Enterprises ABN 35 601 115 422 trading as Jess Miller Co (“we”, “us”, “our”) collects, uses, stores, and protects your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and, where applicable, the General Data Protection Regulation (GDPR).

By using our website (www.jessmiller.co), enrolling in our programs, or interacting with us, you consent to the terms outlined here.

1. What We Collect

We may collect the following personal information:

  • Name and contact details (email, phone number)
    Payment information (via third-party processors like Stripe or PayPal)

  • Website usage data (via cookies, IP address, pixels, and analytics tools)

  • Information you provide through applications, intake forms, coaching sessions, messaging platforms, and program participation, including business, strategic, or financial information voluntarily disclosed by you.

  • Recordings and transcripts from Loom, or AI annotation tools (Claude, ChatGPT)

We do not collect sensitive health data unless voluntarily disclosed by you in a coaching or intake context.

2. How We Use Your Information

Your information may be used to:

  • Deliver coaching programs, courses, and services

  • Communicate with you via email or Slack

  • Provide call access, transcripts, and resources

  • Analyse business trends or improve user experience

  • Process payments securely

  • Send newsletters or promotional content (you may unsubscribe anytime)

  • Understand how visitors interact with our website

  • Comply with legal obligations

3. How We Store & Protect Your Information

Your data is stored securely using reputable third-party platforms that help us deliver our services and operate our business.

These include:

  • Squarespace (website hosting)

  • Stripe and PayPal (payment processing)

  • ThriveCart (checkout and course delivery)

  • Google Workspace (live calls, files, documents, internal collaboration)

  • Cal.com (call scheduling, payment processing)

  • Slack (client communication and community interaction)

  • Airtable, Fillout, Jotform (forms, contracts and client data collection)

  • Kit (email marketing)

  • Loom (call recordings, transcripts and video communication with clients)

Some of our service providers store data overseas (including in the United States and Europe). By engaging our services, you consent to the transfer, storage, and processing of your information in these jurisdictions, subject to reasonable safeguards.

AI & Automated Tools

We may use AI-assisted tools (such as ChatGPT, Claude, transcription software, and similar technologies) to support service delivery, internal analysis, documentation, and content review.

These tools are used to assist human-led services only and are not used for automated decision-making, profiling, or personalised professional advice.

We do not use client personal information to train public AI models. Where reasonably practicable, sensitive data is de-identified before being processed through AI-supported systems.

4. Sharing Your Data

We do not sell your personal information. We only share it with trusted third-party service providers (e.g. payment gateways, course platforms) for the purposes of delivering our services.

These providers may store data outside of Australia, including in the United States and Europe.

5. Your Rights (Including GDPR)

If you're in the EU or UK, you have the right to:

  • Access or request a copy of your personal data

  • Request correction or deletion of your data

  • Withdraw consent or object to processing

  • Lodge a complaint with your local data authority

To exercise any of these rights, contact us at hello@jessmiller.co.

6. Cookies & Tracking

Our website uses cookies and pixels to improve user experience and track performance (e.g. Google Analytics, Meta Pixel).

You may disable cookies via your browser settings, but some features of the site may not work as intended.

7. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the “Effective Date” at the top.

8. Contact Us

For privacy-related questions or data requests, email us at: hello@jessmiller.co