Privacy Policy

 Effective Date: 1 July 2025

This Privacy Policy outlines how Jess Miller Co, ABN 35601115422 ("we", "us", "our") collects, uses, stores, and protects your personal information in accordance with the Australian Privacy Act 1988 (Cth), the EU General Data Protection Regulation (GDPR), and other relevant international privacy laws.

By using our website (www.jessmiller.co), enrolling in our programs, or interacting with us, you consent to the terms outlined here.

1. What We Collect

We may collect the following personal information:

  • Name and contact details (email, phone number)
    Payment information (via third-party processors like Stripe or PayPal)

  • Website usage data (via cookies, IP address, pixels, and analytics tools)

  • Any other information you voluntarily provide (e.g. surveys, applications, emails, slack, or comments in course platforms)

  • Recordings and transcripts from Zoom, Otter, Loom, or AI annotation tools (Claude, ChatGPT)

We do not collect sensitive health data unless voluntarily disclosed by you in a coaching or intake context.

2. How We Use Your Information

Your information may be used to:

  • Deliver coaching programs, courses, and services

  • Communicate with you via email or Slack

  • Provide call access, transcripts, and resources

  • Analyse business trends or improve user experience

  • Process payments securely

  • Send newsletters or promotional content (you may unsubscribe anytime)

  • Understand how visitors interact with our website

  • Comply with legal obligations

3. How We Store & Protect Your Information

Your data is stored securely using reputable third-party platforms that help us deliver our services and operate our business. These include:

  • Squarespace (website hosting)

  • Stripe and PayPal (payment processing)

  • ThriveCart (checkout and course delivery)

  • Google Workspace / Google Drive (files, documents, internal collaboration)

  • Slack (client communication and community interaction)

  • Airtable, Fillout (forms and client data collection)

  • Kit (email marketing)

  • Zoom (live calls)

  • Otter (transcripts)

  • Loom (video communication with clients)

  • Claude and ChatGPT (AI tools used occasionally for annotation or internal analysis)

These providers may store data overseas. We take reasonable steps to ensure their compliance with industry standards and relevant privacy laws.

AI & Data Ethics

We may use AI tools such as Claude or ChatGPT to support internal annotation, thematic analysis, or content review. These tools are used for insight, not automated decision-making, and we take care to de-identify any sensitive data where possible before uploading. Your privacy and confidentiality are a priority in all use of emerging technologies.

4. Sharing Your Data

We do not sell your personal information. We only share it with trusted third-party service providers (e.g. payment gateways, course platforms) for the purposes of delivering our services.

These providers may store data outside of Australia, including in the United States and Europe.

5. Your Rights (Including GDPR)

If you're in the EU or UK, you have the right to:

  • Access or request a copy of your personal data

  • Request correction or deletion of your data

  • Withdraw consent or object to processing

  • Lodge a complaint with your local data authority

To exercise any of these rights, contact us at hello@jessmiller.co.

6. Cookies & Tracking

Our website uses cookies and pixels to improve user experience and track performance (e.g. Google Analytics, Meta Pixel).

You may disable cookies via your browser settings, but some features of the site may not work as intended.

7. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the “Effective Date” at the top.

8. Contact Us

For privacy-related questions or data requests, email us at: hello@jessmiller.co